Available Positions

 

Role: Operations Manager

Department: Operations

Reports to: Management

Salary: $18.50 - $20.00 per hour during probation with an appraisal at the end of the first three months of employment. Wage will be based on experience and team compatibility.

Hours of work: Full-Time

Crypto Escape Rooms is growing its operations team and looking for an organized and self-driven team member with strong communication skills to help in leading our operations. Our company is rapidly expanding and offering new positions with significant career opportunities for exceptional team members.

Summary of Position:

The Operations Manager will be primarily responsible for managing the daily operations of the facility and liaising between management and front-of-house staff. This includes facilitating games, supervising front of house employees, while repairing and maintaining the escape rooms. This position also includes being accountable for daily staffing, general administrative duties, planning and executing PR events and staff events as well as leadership in the areas of customer service.

Duties Include (but aren't limited to):

- Demonstrating a 5-star customer service experience

- Greeting and serving customers

- Liaison between staff and management

- Maintaining and cleaning the facility and experience

- Reporting maintenance and operations issues to management

- Opening and Closing the facility

- Creating promotions and promotional material

- Creating and managing operations manuals and training guides

- Managing inventory for the facility

- Having a keen awareness of product knowledge

- Assisting in the training of staff

- Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement

- Other duties as assigned by management

Minimum Qualifications:

- Must have a G license MANDATORY

- Able to lift 50 lbs up and down stairs

- 1+ years of management experience

- 3+ years of customer service experience

- Able to work nights, weekends, and holidays

- Knowledge of the escape room industry

Assets:

- Ability to handle stress and tight timelines

- Experience with Photoshop and other Adobe software

- Experience with Word, Excel, and other productivity software

- Administrative experience

- Troubleshooting skills

- Ability to engage in self-directed learning

- Reliable vehicle access

- Skilled trades experience

We pride ourselves on having a fun, energetic team with lots of interests - and before you join our team, we would love to know yours! Send us a snapshot of some of your hobbies, skills or interests as part of your cover letter so we can get to know you a bit better. 

Send us your cover letter and resume to admin@cryptoescape.com

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Gamemaster (Part-Time)

Responsibilities:

  • Enthusiastically communicating with guests when they arrive and depart

  • Assisting customers through the booking process in person, over the phone, and email inquiries

  • Provide introductions to the game and all the information they need to be successful

  • Monitoring the players and assisting wherever needed

  • Ensuring the facility is kept clean and maintained for the players

Qualifications:

  • Excellent interpersonal and customer service skills

  • Positive attitude in and out of the workplace

  • Ability to multitask and handle high stress situations

  • Must be a great team player

  • Weekday evening and weekend availability

We pride ourselves on having a fun, energetic team with lots of interests - and before you join our team, we would love to know yours! Send us a snapshot of some of your hobbies, skills or interests as part of your cover letter so we can get to know you a bit better. 

Send us your cover letter and resume to admin@cryptoescape.com